Fireflies.ai records, transcribes, and summarizes meetings across Zoom, Google Meet, Microsoft Teams, and Webex, then routes the output into Slack, email, CRM, and 200+ AI Skills so the conversation turns into action instead of sitting in a folder.

What sets it apartEnd-to-end meeting capture that connects to 100+ apps, runs 200+ AI Skills, and meets HIPAA-grade security on a freemium price floor.

Fireflies.ai in 2026: An Honest Review of Pricing, Features, and the Best Alternatives

Quick Verdict

Fireflies.ai is the strongest pick in 2026 if your team needs an AI meeting assistant that works across more than one platform, supports 100+ languages, and actually does something with the meeting after it’s over. The free plan includes unlimited transcription and AI summaries, which beats most paid tiers from competitors, and the Pro plan at $10 per seat per month is cheaper than Otter Pro and Fathom Premium while going wider on integrations. Where Fireflies is not the best choice is for a single user who needs only a simple, free, unlimited Zoom, Google Meet, or Teams recorder (Fathom’s free plan is more generous there) or for a large enterprise sales org that needs Gong’s full Revenue Graph and structured enablement (Gong wins on depth, Fireflies wins on price). For everyone else, Fireflies is the most balanced option in the AI notetaker category right now.

“We don’t use customer data to train any AI models. Your personal data is never used to train AI models. Users own their data.” — Fireflies.ai security overview, 2026 [fireflies.ai/security]

---

What Fireflies.ai Is in 2026

Fireflies.ai is a meeting-first AI assistant. A bot joins your meeting, transcribes the audio, and turns the call into a structured summary, action items, and a searchable record. After the call, 200+ AI Skills and built-in connectors push the output into the tools your team already uses, including Slack, Salesforce, HubSpot, Notion, Asana, and Jira.

The company was founded in 2016 by Krish Ramineni and Sam Udotong, both MIT graduates, and is led today by Ramineni as CEO and Udotong as CTO. Forbes profiled them in 2021 and again on the 2022 Enterprise Technology 30 Under 30 list, when the company reported it had grown from 10 to 70 employees in less than a year, raised $19 million from Khosla Ventures and Canaan Partners, and was used by more than 300,000 organizations. A 2025 Forbes contributor piece put the company at a $1 billion valuation. As of July 2026, Fireflies is used by more than 20 million people across 1 million organizations, including 75 percent of the Fortune 500, with 5 billion+ meeting minutes processed, and employs 51 to 200 people per LinkedIn.

In practical terms, Fireflies is the only meeting AI tool that combines three things in one product: cross-platform meeting capture across every major video tool, a 200-skill automation layer that runs on its own after a meeting, and a security posture (SOC 2 Type II, GDPR, HIPAA, FERPA) that holds on every plan including Free. Most competitors do one or two of those. Fireflies does all three.

---

Who Should Use Fireflies in 2026

Fireflies fits a wide range of teams, but it earns the strongest recommendations in a few specific situations.

• Sales and customer success teams that need meeting notes, CRM updates, and deal-risk signals without paying for Gong or building a custom stack. Autofill CRM writes call details into Salesforce or HubSpot, Deal Intelligence flags slipping deals, and the Sales Assist skill surfaces answers during live calls.
• Recruiters running structured interviews who want scorecards and ATS sync. Fireflies’ recruiting use case claims 40 percent faster hiring cycles and 12 hours saved per recruiter each week, per the company’s own product page.
• Remote and hybrid teams spread across time zones, where people who miss a meeting need a way to catch up in minutes. The searchable archive and AskFred assistant answer plain-language questions like “what did the client say about pricing” by linking to the original transcript.
• Global teams that meet in more than one language. Fireflies handles 100+ languages with auto-detect, and the Multi-Language Mode on Business and above transcribes 60+ languages in a single meeting.
• Healthcare, legal, and education organizations that need SOC 2 Type II, GDPR, HIPAA, and FERPA coverage. HIPAA is available on Enterprise with a signed BAA, and private storage keeps recordings on your own AWS or GCP.

It is not the right fit for an individual who only needs unlimited free recording on Zoom and Google Meet (Fathom wins there) or for a company that needs Gong’s structured enablement and pipeline forecasting at enterprise scale.

---

Latest Features and 2026 Updates

The 2026 Fireflies product is a substantial expansion of the 2018-era meeting notetaker. The biggest shifts I saw across Fireflies’ own product pages, blog, help center, and customer reviews, cross-referenced against Otter, Fathom, and Read AI’s pages:

• Desktop App with bot-free capture, launched November 2025. It records system audio on Mac and Windows, so it picks up audio on Zoom, Microsoft Teams, Google Meet, Slack Huddles, WhatsApp, FaceTime, Aircall, Discord, and in-person conversations through the laptop microphone, with no bot in the call.
• Native Google Meet SDK integration for compliant bot-free recording on Meet, launched in early 2026, with consent handled through Google’s platform flow.
• Chrome Extension with Live Assist for browser-based capture and real-time Q&A during meetings.
• Voice Agents that place and answer calls on your behalf for screening interviews, sales discovery, and inbound lead qualification in 30+ languages with voice cloning.
• AskFred, the AI assistant that searches across meetings, email, Slack, and CRM in plain language and links back to the source.
• Daily Briefs, rolled out July 2026, that pull meetings, email, and Slack into one morning brief.
• AI Skills store with 200+ prebuilt automations, plus the ability to build custom Skills.
• MCP Server for two-way integration with Claude, ChatGPT, and Devin.
• Autofill CRM for review-and-push CRM updates, and Deal Intelligence for deal risk flags, available on Business and Enterprise.
• Conversation Intelligence with speaker talk time, sentiment, topic trackers, monologues, and team-level analytics on Business and Enterprise.
• Soundbites for sharing time-stamped audio clips as standalone links.
• Integration Permissions Dashboard for admins, rolled out July 2026, so workspace owners can see which user connected to which integration and revoke access.

I cross-checked the platform coverage against Fireflies’ own integration directory and the Apple, Google, and Chrome extension stores. Apple App Store lists 4.8 stars across 4.6K ratings, Google Play lists 4.6 stars across 6.47K reviews, and the Chrome Web Store lists 4.5 stars across 188 ratings, with the extension version updated on July 19, 2026. Product Hunt sits at 4.5 stars across 30 reviews.

---

Pricing Breakdown July 2026

Pricing verified against fireflies.ai/pricing on July 31, 2026.

Plan	Annual price	Monthly price	Storage	AI credits	Recording cap	Best for
Free	$0	$0	400 min / team	20	2 hours / meeting	Solo users, evaluation
Pro	$10 / seat / mo	$18 / seat / mo	8,000 min / seat	30	2 hours / meeting	Individuals, small teams
Business	$19 / seat / mo	$29 / seat / mo	Unlimited	50	3 hours / meeting	Growing teams, sales, CS
Enterprise	$39 / seat / mo	Annual only	Unlimited	50	4 hours / meeting	Regulated, enterprise, custom SSO

The free plan includes unlimited transcription, unlimited AI summaries, 100+ language support, AskFred, the Desktop App, Mobile App, and Chrome Extension. The 400 minutes of storage per team is the main cap, along with the 2-hour per-meeting recording limit. AI Skills, the Personal Assistant, and Voice Agents are paid features, and the AI credit system bills per request based on complexity.

Annual billing saves 41 to 44 percent versus monthly. For a 5-person Business team, annual billing saves about $600 per year compared to monthly. There is no platform fee and no minimum seat count on any plan, which is the cleanest pricing structure in the category right now.

---

Fireflies vs Alternatives (Comparison Table, July 2026)

Pricing for competitors verified on their official pricing pages in July 2026. Where a vendor hides pricing behind a sales call, I noted it.

Feature	Fireflies	Otter	Fathom	Read AI	Avoma
Starting paid price (annual)	$10/seat/mo	$8.33/user/mo	$16/user/mo (Premium)	$15/user/mo (Pro)	$19/recorder/mo (Startup)
Free plan	Unlimited transcription, 400 min storage	300 transcription min/mo	Unlimited recording	5 meetings/mo, 1 hr each	Free 14-day trial of Organization
Meeting platforms	Zoom, Google Meet, Teams, Webex, GoToMeeting, dialers, in-person, file upload	Zoom, Google Meet, Teams	Zoom, Google Meet, Teams	Zoom, Google Meet, Teams	Zoom, Google Meet, Teams, Webex, GoToMeeting, dialers
Languages	100+ with auto-detect, Multi-Language Mode on Business+	6 (English, Spanish, French, German, Japanese, Chinese)	38	26	70+ with translation
Mobile app	iOS, Android (4.6-4.8 stars)	iOS, Android	None in production (iOS in development per help center)	iOS, Android	iOS, Android
AI Skills automation	200+ AI Skills, Voice Agents, Daily Briefs, Autofill CRM	Limited AI Agents for sales, education, media, recruiting	None built in	Ada digital twin (approvals required)	AI Skills + add-ons
CRM integrations	Salesforce, HubSpot, Pipedrive, Zoho, Freshsales + 100 more	Salesforce, HubSpot (Pro+)	Salesforce, HubSpot	Salesforce, HubSpot, Jira, Confluence	Salesforce, HubSpot, Pipedrive, Copper, Zoho, Zendesk Sell
SOC 2 Type II	Yes, all plans	Yes	Yes	Yes	Yes
HIPAA	Enterprise plan with BAA	Enterprise add-on	Enterprise plan with BAA	Enterprise+ only (5 license minimum)	Enterprise plan
FERPA	Enterprise + DSA	No	No	No	No
GDPR	Yes, all plans	Yes	Yes	Yes	Yes
Data training policy	No training on customer data, zero retention with vendors	Vendors can’t train, Otter may train on de-identified data	Vendors barred from training, Fathom uses de-identified data unless opt out	No training by default, opt-in to share	No training on customer data
Published transcription accuracy	99% English, 95% other languages	Not published	Not published	Not published	Not published
Mobile / desktop / Chrome apps	All three	All three	Desktop only (iOS in dev)	All three	All three

Sources: fireflies.ai/pricing, otter.ai/pricing, fathom.video/pricing, www.read.ai/plans-pricing, www.avoma.com/pricing.

The decision most buyers make is between Fireflies, Otter, and Fathom. Otter wins on live English transcription and a 6-year head start, Fathom wins on the most generous free plan, and Fireflies wins on platform coverage, language support, automation depth, and the overall cost per feature.

---

Real-World Use Cases

A few patterns I saw repeatedly in Fireflies’ customer page, G2-style reviews, and the blog’s July 2026 posts:

1. Sales calls and pipeline reviews. Autofill CRM writes contact, company, and deal updates after each call. Deal Intelligence flags deals that are slipping, with each alert linked to the exact transcript quote that triggered it. Sales managers use the talk-to-listen ratio and objection-tracking Skills to coach reps.
2. Recruiting and hiring. The recruiting use case page claims 40 percent faster hiring cycles, 12 hours saved per recruiter per week, 100 percent compliance documentation, and 100+ language support. Fireflies builds interview scorecards from the transcript and pushes them to ATS systems like Greenhouse, Lever, and BambooHR.
3. Customer success and renewals. AI Skills tag risk signals, sentiment, and action items across the customer’s full meeting history, so a CSM walks into a QBR with the right context.
4. Product and user research. The mobile app records in-person interviews and usability tests. AskFred lets a researcher search across all sessions for a theme, a feature request, or a specific quote.
5. Healthcare clinical notes. HIPAA-compliant on Enterprise with a signed BAA, with BAA-protected retention, zero-day data retention with vendors, and a private storage option.
6. Engineering standups and sprint reviews. Action items push to Jira, Asana, or Linear, and the recap lands in Slack or the team’s wiki.

One reviewer in the App Store, a hospital risk manager, summarized it well: “It’s uncanny how it can identify speakers by name purely from listening to the recording. Just press record and then forget it.” That captures the most useful version of Fireflies, where the assistant handles the busywork so the human can stay present.

---

Privacy, Security, and Compliance

Fireflies is one of the more transparent AI tools on data handling. Per the Fireflies Security overview and Privacy Policy (last updated March 6, 2026):

• SOC 2 Type II and GDPR compliance apply on every plan, including the Free tier.
• HIPAA compliance is available on the Enterprise plan with a signed Business Associate Agreement. FERPA compliance is available on Enterprise with a Data Sharing Agreement.
• Private storage is available on Enterprise, with data held in a dedicated environment on AWS or GCP, not pooled shared infrastructure.
• Custom data retention policies on Enterprise let regulated teams set automatic deletion windows.
• Zero data retention policy with AI vendors. The security page states: “We impose a zero-data retention policy for meeting content with our AI vendors.”
• No training on customer data. The privacy policy and security overview both state that Fireflies does not use customer data to train any AI models, that customers own their data, and that this commitment holds across every tier.
• EU-U.S. and UK Data Privacy Framework certified, with SCCs available when the Framework is not enough.
• Encryption is 256-bit AES at rest and SSL/TLS in transit.
• Subprocessors list is public at trust.fireflies.ai/subprocessors.

For comparison, the Fireflies vs Read AI July 2026 review notes that Fathom, on its default settings, uses de-identified data to improve its own models unless an admin opts out, while Read AI drew institutional pushback (the University of Washington and Chapman University both published IT notices) for joining meetings and emailing summaries to all invitees by default. Fireflies’ consent and sharing defaults sit in the more conservative direction. The company is also self-certified under the EU-U.S. Data Privacy Framework, with the Federal Trade Commission holding oversight per the framework rules.

---

Limitations and Gotchas

Even with all of that, Fireflies is not perfect. Realistic limitations I confirmed across multiple sources:

• AI summaries are still a first draft. Action items can be misattributed, nuance can be missed, and numbers can be transcribed wrong on poor audio. The Fireflies help center and product pages recommend human review for any binding commitment. Multiple reviewers on the App Store and Play Store mention the same caveat.
• Free plan storage cap. 400 minutes per team is generous but finite. Heavy users hit the cap within a few weeks and have to delete old meetings or upgrade.
• Recording consent still on you. The bot or bot-free capture is straightforward, but legal recording rules (one-party vs. all-party consent) still apply. Fireflies exposes the controls and admin settings, but the obligation sits with the user.
• AI credits add up on heavy automation. AI credits are charged per request and by complexity, so a team running AskFred, AI Skills, and Live Assist heavily can burn through the included credits faster than expected. Fireflies documents the credit model at guide.fireflies.ai/articles/2114151875-learn-about-ai-credits.
• Not a CRM replacement. Fireflies writes notes and fills fields, but the source of truth for pipeline is still Salesforce, HubSpot, or your CRM. Pair it; do not replace it.
• The Play Store and App Store still surface crash reports. A non-trivial number of mobile reviews mention app crashes or microphone permission issues, particularly after updates. The July 2026 mobile release (0.5.49) addresses ongoing stability, but a small share of users still report crashes.
• Zoom Workplace AI can be free. If your team meets almost entirely on Zoom and already pays for a Zoom Workplace Pro plan at $14.16 per user per month, Zoom’s built-in AI features are included. Adding Fireflies on top is extra spend. The right read depends on whether you want cross-platform coverage, 100+ languages, and CRM automation; if not, Zoom’s included AI may be enough.

---

Frequently Asked Questions

What is Fireflies.ai?

Fireflies.ai is an AI meeting assistant that records, transcribes, and summarizes meetings on Zoom, Google Meet, Microsoft Teams, and Webex. It runs 200+ AI Skills that push notes, action items, and CRM updates to the tools your team already uses, with AskFred as the AI assistant for searching across past meetings, email, Slack, and CRM. The free plan includes unlimited transcription, and paid plans start at $10 per seat per month billed annually.

How accurate is Fireflies.ai’s transcription?

Fireflies publishes 99 percent accuracy for English and 95 percent for other languages across 100+ supported languages, with automatic language detection. Independent reviewers confirm that accuracy holds up well on clean audio, with the usual caveats on heavy accents, crosstalk, technical jargon, and poor microphone quality. The Fireflies help center recommends verifying critical commitments against the transcript.

Does Fireflies.ai work on Zoom, Google Meet, and Microsoft Teams?

Yes. A meeting bot auto-joins meetings on all three platforms plus Webex, GoToMeeting, and a long list of dialers. The Desktop App, Mobile App, and Chrome Extension also capture in-person and browser-based calls without a bot joining. The native Google Meet SDK integration supports compliant bot-free recording through the Google platform.

How much does Fireflies.ai cost?

Fireflies has four plans: Free at $0 with 400 minutes of storage per team, Pro at $10 per seat per month billed annually, Business at $19 per seat per month, and Enterprise at $39 per seat per month on annual billing. Monthly billing is available on Pro ($18) and Business ($29). There is no platform fee and no minimum seat count on any plan.

Is Fireflies.ai HIPAA compliant?

Yes, on the Enterprise plan with a signed Business Associate Agreement. SOC 2 Type II and GDPR compliance apply across every plan, including the Free tier. FERPA compliance is available on Enterprise with a Data Sharing Agreement, and a private storage option on Enterprise lets regulated teams keep recordings on their own AWS or GCP infrastructure.

Does Fireflies.ai train AI on my meeting data?

No. Fireflies states that it does not use customer data to train any AI models, that customers own their data, and that it imposes a zero-data retention policy for meeting content with its AI vendors. That commitment holds across every plan, including the Free tier.

How does Fireflies.ai compare to Otter.ai?

Fireflies captures more platforms (Webex, GoToMeeting, dialers, in-person, file upload) and supports 100+ languages versus Otter’s six. Pricing favors Fireflies at $10 versus Otter Pro at $8.33 per user per month on annual billing, with Fireflies’ free plan including unlimited transcription while Otter caps at 300 minutes per month. Otter is still the better pick for individuals and small teams that primarily need English live transcription and live captions in a familiar tool.

How does Fireflies.ai compare to Fathom?

Fathom’s free plan is more generous for individuals, with unlimited recording and transcription across Zoom, Google Meet, and Microsoft Teams. Fireflies pulls ahead for teams that need broader platform coverage, 100+ languages, deeper CRM and Slack integrations, 200+ AI Skills, and bot-free recording via the Desktop App and native Google Meet SDK.

Can I use Fireflies.ai with Salesforce or HubSpot?

Yes. Autofill CRM writes contact, company, opportunity, and deal updates from meetings into Salesforce and HubSpot after a one-click human review, with the rep staying in the loop before anything lands in the CRM. Deal Intelligence on the Business plan adds per-deal risk flags and pipeline analytics.

Is there a mobile app?

Yes. Fireflies is on iOS (4.8 stars across 4.6K ratings) and Android (4.6 stars across 6.47K reviews), with the Chrome extension rated 4.5 stars across 188 reviews. The mobile apps record in-person meetings, transcribe phone calls, and sync with the same dashboard as the web app.

---

Final Verdict

Fireflies.ai is the most complete AI meeting assistant on the market in July 2026, and the pricing matches the depth. A 100-person team on Business gets the same meeting capture, summaries, CRM automation, and conversation intelligence that an enterprise sales org would buy from Gong, for a fraction of the cost and with a public price page. The free plan is generous enough to run a real team on for weeks, the Pro plan at $10 per seat per month undercuts Otter Pro and Fathom Premium while doing more, and the Enterprise plan’s HIPAA, FERPA, and private storage give regulated organizations a real path to compliance.

If you are on the fence, start on the free plan. Connect your calendar, run Fireflies through your next three meetings, and see how the summaries and CRM autofill land. The product is at its best when you actually have a meeting to test it on, and the free plan is permanent, so there is no clock to race.

---